The work visit in Nutsbedrijven Maastricht (The Netherlands) opened my eyes and mind to a lot of things. The following are the things that caught my attention:
(a) Grid distribution for utility and other services can be rolled into one exceptional business;
(b) Nature can be an excellent source of electricity like the sun and the wind;
(c) Although merging a big and small organization is a good step for expansion, changing the organizational set up is a one tough job even if it’s done slowly;
(d) Customer intimacy is one great factor for successful business operation.
The customer satisfaction programs of the company are coupled with social responsibility. Thus, the value added services they offer not only benefits the customers themselves but also the entire community;
(e) Methodical way of doing things through multi channel strategy makes business more competitive; and
(f) Being successful in a business can go hand in hand with protecting the environment.
The work visit offered new ideas which had considerably improved my perception on treating clients, subordinates and colleagues. The work relationship, work styles, work techniques, organizational climate and innovations portrayed at the visit is definitely worthy of emulation.
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